Last updated: 10 September 2026
Welcome to The Mug & Print Shop. These Terms & Conditions apply when you use our website or place an order with us. We have tried to keep them as clear and straightforward as possible, so you know what to expect when shopping with us.
By placing an order through our website, you agree to these Terms & Conditions. Nothing in these terms affects your rights under UK consumer law.
About Our Products
We take great care when creating and displaying our products and aim to make all photographs, descriptions, colours, sizes and other information as accurate as reasonably possible. Because products are viewed on different phones, tablets and computer screens, colours may occasionally appear slightly different from the finished printed product.
Many of our products are printed or prepared especially for each order. Small variations in positioning, colour or print appearance can sometimes occur as part of the printing process and are not necessarily considered faults.
Personalised Products
When ordering a personalised product, it is your responsibility to make sure that any names, dates, photographs, wording or other information you provide is correct before submitting your order.
We will normally produce personalised items using the information supplied with your order, so please check everything carefully. Once production of a personalised product has started, it may not be possible to change or cancel it.
Personalised and custom made products are normally exempt from the standard change of mind cancellation rights that apply to many online purchases. This does not affect your rights if the item is faulty, damaged, not as described or we have made a mistake with your order.
Placing An Order
When you place an order, you are offering to purchase the products shown in your basket at the price displayed. After your order has been submitted, you should receive confirmation that we have received it.
We reserve the right to decline or cancel an order where there is a genuine pricing or product error, a payment problem, suspected fraudulent activity, an item is unavailable, or we are unable to fulfil the order for another reasonable reason. If we cancel an order after payment has been taken, the amount paid for the cancelled item will be refunded.
Prices And Payment
All prices displayed on our website are shown in pounds sterling unless otherwise stated. The price shown when you place your order is the price you will normally pay.
Payment must be completed using one of the payment methods offered during checkout. Payment services may be provided by third party payment providers and may be subject to their own terms and privacy policies.
We take reasonable care to make sure prices are displayed correctly. If an obvious pricing error is discovered after an order has been placed, we will contact you and explain the situation before proceeding with the order.
FREE Delivery
Our standard UK delivery is FREE. We currently use Evri Next Day Delivery for our standard parcel service, which means Evri aims to deliver your parcel on the next working day after they receive it from us.
Next Day Delivery refers to the courier service used after dispatch and does not mean that your order will necessarily arrive the day after you place it. Your mug first needs to be created, printed, checked and packed before it can be handed over to the courier.
We normally aim to prepare orders within one working day and have them ready for dispatch on the following working day. During particularly busy periods, weekends, bank holidays or circumstances outside our reasonable control, preparation or delivery may occasionally take longer.
Courier delivery dates and tracking estimates are provided as estimates rather than absolute guarantees. If there is a problem with your delivery, please contact us and we will do our best to help sort it out.
Checking And Packing Your Order
Every mug is checked carefully before dispatch and securely packed to help protect it during its journey. We take pride in making sure orders leave us in the condition we would expect to receive them ourselves.
Please check your order when it arrives. If something has been damaged during delivery or you believe there is a problem with your order, contact us as soon as reasonably possible through our Contact page and include your order number and details of the problem.
Returns And Cancellations
If you change your mind about a standard, non personalised product, you may have the right to cancel your purchase in accordance with UK consumer law. Please contact us before returning an item so that we can provide the appropriate return information.
Unless an exception applies, consumers purchasing goods online generally have 14 days from receiving the goods to tell the retailer that they wish to cancel. The goods should then be returned within the applicable return period.
Personalised or custom made products normally cannot be returned simply because you have changed your mind. However, your legal rights remain fully protected if an item is faulty, damaged, not as described or incorrectly produced by us.
Further information about returns can be found on our Returns & Refunds page.
Damaged, Faulty Or Incorrect Orders
We hope this never happens, but if your product arrives damaged, faulty or different from what you ordered, please get in touch through our Contact page and provide your customer order number. Where appropriate, we may also ask for a photograph of the product or packaging so that we can see what has happened.
We will review the problem and work with you to provide an appropriate solution, which may include a replacement, refund or another remedy depending on the circumstances and your legal rights.
Nothing in these Terms & Conditions limits your rights in relation to goods that are faulty, not of satisfactory quality, not fit for purpose or not as described.
Refunds
Where a refund is due, it will normally be returned using the original payment method where possible. The time it takes for the funds to appear in your account can vary depending on your bank or payment provider.
If only part of an order is being refunded, the refund will normally relate only to the affected product or part of the order unless the circumstances or your legal rights require otherwise.
Customer Accounts
If you create an account on our website, you are responsible for keeping your login details and password secure. Please contact us if you believe somebody else has gained unauthorised access to your account.
You are responsible for making sure the information associated with your account is accurate and kept up to date, particularly your email address and delivery information.
Discounts And Promotional Codes
From time to time we may offer discount codes, promotions or special offers. These may have their own conditions, expiry dates or restrictions and may be withdrawn or changed where reasonably necessary.
Unless otherwise stated, promotional codes cannot be exchanged for cash and may not be used together with other promotional offers.
Website Availability
We work hard to keep The Mug & Print Shop available and running smoothly, but we cannot guarantee that the website will always be available without interruption. Occasionally we may need to carry out maintenance, security updates or other technical work.
We may change, update or improve areas of the website and our product range at any time.
Copyright And Our Designs
Unless otherwise stated, the content of The Mug & Print Shop website, including our original product designs, artwork, photographs, graphics, branding, written content and website material, belongs to us or is used with the appropriate permission.
You may browse and use the website for your own personal shopping purposes, but our content must not be copied, reproduced, republished, sold or used commercially without permission unless you have a legal right to do so.
Content You Provide To Us
If you provide photographs, artwork, wording or other material for a personalised product, you confirm that you have the necessary permission or rights to use that material for the product you have asked us to create.
You must not ask us to print material that is unlawful or which infringes another person's intellectual property or other legal rights. We reserve the right to refuse personalised content where we reasonably believe producing it would be unlawful.
Our Responsibility To You
We are responsible for providing products in accordance with your order and our obligations under applicable UK law. Nothing in these terms excludes or limits any responsibility that cannot legally be excluded or limited.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed, or losses resulting from information supplied incorrectly by the customer, except where the law provides otherwise.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.
Events Outside Our Control
Occasionally something outside our reasonable control may affect our ability to process or deliver an order. This could include severe weather, courier disruption, technical failures, postal disruption or other unexpected events.
If this happens, we will take reasonable steps to minimise any disruption and fulfil your order as soon as reasonably possible.
Your Personal Information
We take the protection of customer information seriously. Details about what personal information we collect and how it is used can be found in our Privacy Policy.
Changes To These Terms
We may update these Terms & Conditions from time to time, for example if our services change or there are changes to relevant laws or regulations. The terms that apply to your purchase will normally be those in effect when your order was placed.
Governing Law
These Terms & Conditions are governed by the laws applicable in the United Kingdom. If you are a consumer, you will continue to benefit from any mandatory legal protections that apply to you where you live.
Questions Or Problems?
If you have a question about an order, delivery, return or anything else relating to The Mug & Print Shop, please contact us through our Contact page and include your order number where applicable.
We want shopping with us to be simple, straightforward and enjoyable. If something does not go quite as planned, get in touch and we will do our best to put it right.
Great mugs, fair terms and friendly service. Just how shopping should be.