We are proud to say that we have never had a single return, and we hope you will never need to send anything back either. Every mug is carefully printed, checked and packed before it leaves us, so our aim is always to get everything right the first time.
Of course, sometimes things can happen. If there is a problem with your order, please do not worry. We are here to help and we will always do our best to sort things out quickly and fairly.
Something Not Right?
If your order arrives damaged, incorrect or there is any other problem, please contact us using our contact form and include your customer order number. If possible, it also helps to include a clear photograph showing the issue so we can understand what has happened and deal with it as quickly as possible.
Once we receive your message, we will review the problem and get back to you as soon as we can. Depending on the circumstances, we may offer a replacement, refund or another suitable solution.
Changed Your Mind?
If you have changed your mind about a non personalised item, please contact us before returning anything so we can provide the correct instructions. Items should be unused and returned in their original condition and packaging where possible.
Personalised or custom made products are created specifically for you, so they may not be eligible for return simply because you have changed your mind. This does not affect your rights if an item is faulty, damaged or has been supplied incorrectly.
Please Contact Us First
Please do not send an item back without contacting us first. Drop us a message through the contact form with your order number and a short explanation of the problem, and we will take it from there.
We want you to be happy with your order and with the service you receive from The Mug & Print Shop. If something has gone wrong, give us the chance to put it right.
No fuss. No complicated process. Just get in touch and we will help.