Last updated: 10 September 2026
At The Mug & Print Shop, we take your privacy seriously. This Privacy Policy explains what information we may collect when you visit our website, create an account, place an order or contact us, and how that information is used and protected.
We only collect information that we need to operate our website, process your orders, provide customer service and meet our legal responsibilities. We do not sell your personal information.
Information We Collect
When you place an order or create an account, we may collect information such as your name, email address, telephone number, billing and delivery address, order details and account information. If you contact us, we may also keep a record of your message and any information you provide to us.
When you browse our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information, pages visited and basic website usage information. This helps us keep the website secure, understand how it is being used and improve the experience for our customers.
How We Use Your Information
We use your information to process and deliver your orders, manage your customer account, send order confirmations and delivery updates, respond to enquiries, provide customer support, prevent fraud, maintain the security of our website and comply with our legal and accounting obligations.
We will only use your personal information where we have an appropriate reason to do so. This may include fulfilling an order or contract with you, complying with a legal obligation, operating and protecting our business, or where you have given us permission.
Payments
Payments made through our website may be handled by a secure payment provider. Where a payment provider is used, your payment information is processed securely by that provider in accordance with their own privacy and security policies. We may receive information confirming your payment and transaction so that we can process your order.
Delivery
When you place an order, we may need to share the information required to deliver your parcel with our delivery provider. This can include your name, delivery address, contact details and information required to identify and track your parcel.
We only provide delivery companies with the information reasonably necessary to complete your delivery.
Who We Share Information With
We do not sell or rent your personal information. We may share limited information with trusted companies that help us operate The Mug & Print Shop, including payment providers, delivery companies, website hosting providers and other services required to process and fulfil your order.
We may also disclose information where we are legally required to do so, or where it is reasonably necessary to protect our website, our business, our customers or the rights of others.
Cookies
Our website may use cookies to make the website work correctly, remember preferences, maintain your shopping basket, keep accounts secure and understand how visitors use the website.
Some cookies are necessary for the website to function and cannot reasonably be switched off. Other cookies, such as certain analytics or marketing cookies, will only be used where appropriate permission has been provided.
You can control optional cookies through the cookie settings available on our website and through your web browser settings.
How Long We Keep Your Information
We keep personal information only for as long as it is reasonably required for the purpose it was collected, including processing orders, providing customer support, maintaining appropriate business records and meeting our legal, tax and accounting responsibilities.
Different types of information may need to be kept for different periods. When information is no longer required, we will take reasonable steps to delete it securely or make it anonymous.
Keeping Your Information Safe
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
While no website or online service can guarantee absolute security, protecting customer information is an important part of how we operate The Mug & Print Shop.
Your Privacy Rights
Depending on the circumstances, UK data protection law gives you rights regarding your personal information. These may include the right to ask what information we hold about you, request a copy of it, ask us to correct inaccurate information, request deletion of certain information, restrict or object to certain uses of your information and withdraw consent where consent has been used.
If you would like to make a privacy request or have a question about your personal information, please contact us through the Contact page on our website. We may need to confirm your identity before completing certain requests.
Marketing
If we offer marketing emails or promotional messages, we will only send them where we are permitted to do so. You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.
Order confirmations, delivery information, security notices and other important messages relating to an order or account are service communications and are separate from marketing.
Links To Other Websites
Our website may occasionally contain links to other websites. We are not responsible for the privacy practices or content of websites operated by other organisations, so we recommend checking their privacy information before providing personal information to them.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal responsibilities. When we make significant changes, we will update the date shown at the top of this page.
Contacting Us About Your Privacy
If you have any questions about this Privacy Policy, the information we hold about you or how your information is being used, please get in touch through our Contact page and we will be happy to help.
Your privacy matters to us, and we will always aim to handle your information carefully, responsibly and securely.