We have answered some of the questions we are asked most often below. If you cannot find what you are looking for, simply use our Contact page and we will be happy to help.
Are your mug designs unique?
Yes. Our mug designs are created for The Mug & Print Shop and are not available from other sellers. You may also find selected designs in our eBay shop, but our own website is where you will find our growing collection of mugs and new designs.
Do you make custom or personalised mugs?
Yes. We are currently upgrading our website so customers will be able to order personalised and custom printed mugs more easily. In the meantime, if you have an idea for a custom mug, personalised gift or special print, please get in touch through our Contact page and tell us what you have in mind.
Is delivery really free?
Yes. Delivery is completely FREE on all mug orders within the UK. We currently use Evri Next Day Delivery for our standard delivery service, so once your order has been printed, checked, packed and handed over to Evri, they aim to deliver it on the next working day.
Can I order more than one mug and still get free delivery?
Absolutely. Delivery remains FREE no matter how many mugs you order. Whether you order one mug or several, there is no standard UK delivery charge added to your order.
Are your mugs dishwasher safe?
Yes. Our mugs are suitable for use in a dishwasher. However, as with all sublimation printed mugs, very frequent washing at high temperatures may gradually cause the printed design to fade over a long period of time.
If you want to keep your mug looking its best for as long as possible, a gentle dishwasher cycle or hand washing is always a good choice.
My mug arrived broken. What should I do?
Do not worry. Although we pack our mugs very carefully, accidents can occasionally happen during delivery. Every mug is protected with secure packaging and bubble wrap before leaving us, but even the best packed parcel can sometimes meet a particularly enthusiastic courier journey.
If your mug arrives damaged, please contact us as soon as possible with your order number and a short video or clear photographs showing the damaged mug. Once we have checked the problem, we will arrange a replacement as quickly as possible.
Can I send a mug directly to someone else?
Yes. At checkout you can enter a delivery address that is different from your billing address. This means you can order a mug as a gift and have it sent directly to the person receiving it, without needing to have it delivered to you first.
How quickly will my mug be sent?
We aim to prepare and print orders within one working day, with most mugs ready for dispatch on the following working day. Once your order has been collected by Evri, their Next Day service aims to deliver it on the next working day.
During weekends, bank holidays and particularly busy periods, preparation or delivery may occasionally take a little longer.
Will I receive tracking information?
Yes. Once your parcel has been handed over to the courier, tracking information will be provided where available so you can follow your delivery. Evri may also provide delivery updates and a photograph once your parcel has been delivered.
Why do some product pictures show three mugs?
Some of our product images show three mugs so that you can clearly see the full wraparound design from different angles. Unless the product description specifically states otherwise, the listing is for one mug only.
What size are your mugs?
Our standard mugs are 11oz ceramic mugs unless a different size is clearly stated on the product page. They are ideal for tea, coffee, hot chocolate and the all important everyday brew.
What happens if there is a problem with my order?
Please get in touch with us through the Contact page and include your order number along with a short explanation of the problem. If photographs or a video would help us understand what has happened, you can provide those as well.
We will always do our best to deal with problems quickly and fairly. We have built a 100% positive feedback record on eBay and we expect the same standard of service from ourselves here at The Mug & Print Shop.
Can I suggest a mug design?
Of course. We are always interested in new ideas. If there is a hobby, job, saying, occasion or theme you would love to see on a mug, send us a message through our Contact page. Your idea might even inspire one of our next designs.
Do you add new mugs regularly?
Yes. We are constantly working on new ideas and adding fresh designs to the shop, so it is always worth checking back to see what is new.
Still have a question? Get in touch through our Contact page and we will be happy to help.